Refund policy

All Sales Are Final

Because our hair care and skin care products are personal care items, we cannot accept returns or exchanges once an order has shipped, for hygiene and safety reasons. All sales are final. Please review product descriptions, ingredients, and sizes carefully before placing your order.

Exceptions: Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or is not the item you ordered, we will replace it or issue a full refund at no cost to you. To qualify:

Contact us within 7 days of delivery through our Contact page.
Include your order number, a description of the problem, and photos of the item and packaging.
Keep the item and packaging until your claim is resolved. If we ask you to send the item back, we will provide a prepaid return label.

Processing Times

We respond to claims within 2 business days. Approved replacements ship within 2 to 3 business days. Approved refunds are issued to your original payment method within 5 to 7 business days; your bank may take a few additional days to post the credit.

Order Cancellations

You may cancel an order within 1 hour of placing it, before it is processed for shipment. After that, the order cannot be cancelled.

Wholesale Orders

Wholesale case orders (50-unit and 150-unit cases) are also final sale. The damaged, defective, or incorrect item exception above applies; please report any issues within 7 days of delivery.